Privacy Policy

Effective Date: Oct 5, 2024

At Elevate PT Pelvic Health and Wellness, LLC (“we,” “our,” or “us”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.elevatepelvichealthpt.com (“Site”) or use our services.

By accessing or using our Site, services, or engaging with us in any way, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our Site or services.

1. Information We Collect

We collect various types of information in order to provide you with quality services and improve your experience on our Site. The types of information we collect include:

1.1. Personal Information

When you interact with our Site or use our services, we may collect personal information such as:

• Name

• Contact Information (email address, phone number)

• Health information (via forms, appointments, or consultations)

• Payment information (when making appointments or purchases)

• Demographic information (age, gender, etc.)

1.2. Non-Personal Information

We also collect non-personal information when you visit our Site, which may include:

• Browser type and version

• Device type

• IP address

• Pages visited

• Time spent on the Site

• Referring websites (how you arrived at our Site)

1.3. Health Information

As a healthcare provider, we may collect health information from you in the form of health history forms, assessments, and during the course of consultation(s). This information is considered sensitive and is protected under laws such as the Health Insurance Portability and Accountability Act (HIPAA). We treat your health information with the utmost care and comply with applicable regulations to protect it.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services and to communicate with you effectively. Specifically, we may use your information for the following purposes:

• To Provide Services: To deliver health services, including scheduling appointments, processing payments, and delivering physical therapy services.

• To Communicate with You: To respond to inquiries, send appointment reminders, provide follow-up information, and update you on your treatment or services.

• To Improve Our Services: To analyze how our Site and services are used and to make improvements.

• To Comply with Legal Obligations: To meet regulatory and legal requirements, including maintaining records and compliance with HIPAA, if applicable.

• Marketing and Promotions (with your consent): To send newsletters, offers, or updates about services, promotions, or news from Elevate PT Pelvic Health and Wellness. You can opt out of marketing communications at any time.

3. Sharing Your Information

We respect your privacy and will not sell, trade, or rent your personal information to third parties without your explicit consent. However, we may share your information under certain circumstances, including:

• With Healthcare Providers or Third-Party Contractors: To facilitate the delivery of healthcare services, we may need to share your information with medical professionals, physical therapists, or other healthcare entities who are involved in your care.

• With Service Providers: We may use third-party companies to help operate our Site or provide other services (e.g., payment processing, email communications). These third-party service providers are only given access to the information necessary to perform their tasks and are obligated not to disclose or use it for any other purpose.

• To Comply with Legal Requirements: We may disclose your information if required by law, such as in response to subpoenas, court orders, or other legal processes.

• For Business Transfers: In the event that Elevate PT Pelvic Health and Wellness merges with or is acquired by another company, your information may be transferred as part of that transaction.

4. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal and health information. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We comply with HIPAA (where applicable) and other regulatory standards to safeguard your sensitive health information.

5. Your Rights and Choices

You have several rights regarding your personal and health information, including:

• Access to Information: You can request access to the personal and health information we maintain about you.

• Correction or Update: If your information is incorrect or incomplete, you can request that we correct or update it.

• Deletion: In certain cases, you may request that we delete your personal or health information. Please note that there are legal obligations we may need to fulfill before we can delete certain information.

• Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in the email or contacting us directly.

• HIPAA Rights: If applicable, you have the right to file complaints or request more information on how we protect and manage your health information under HIPAA.

6. Cookies and Tracking Technologies

Our Site uses cookies and other tracking technologies to enhance your user experience and analyze usage patterns. Cookies are small files stored on your device that allow us to recognize your browser and collect and store certain information.

You can control cookies through your browser settings, but disabling cookies may limit your ability to use some features of the Site.

7. Links to Third-Party Websites

Our Site may contain links to other websites or services that are not owned or controlled by Elevate PT Pelvic Health and Wellness. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If you believe that we have inadvertently collected personal information from a minor, please contact us at kristyn@elevatepelvichealthpt.com, and we will take steps to remove the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. When we make significant changes, we will notify you by updating the date at the top of the policy or through other communication methods. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

Elevate PT Pelvic Health and Wellness, LLC
Email: kristyn@elevatepelvichealthpt.com
Phone: 601-868-3880

By using this Site or our services, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.